FAQ

Frequently Asked Questions (FAQ)

1. Are your jewelry handmade?
Yes, all our jewelry is handmade with care and attention to detail. Each piece is unique, crafted with natural stones and carefully selected materials to ensure quality and durability.

2. What kind of materials do you use?
We primarily use natural stones, 316L stainless steel, 925 sterling silver, and 18k and 24k gold plating with hypoallergenic components. All metals are nickel, cadmium, and lead free, ensuring maximum safety for even the most sensitive skin.

3. Will jewelry get ruined by contact with water?
Our natural stone and steel jewelry is durable and doesn't tarnish easily. However, we recommend avoiding prolonged contact with water, perfumes, or chemicals to maintain the brilliance of the stones and the finish of the metals.

For all products marked on the product sheet as made of materials other than steel and natural stone, we recommend completely avoiding contact with water, perfumes, chemicals, and sweat.

4. How can I choose the correct bracelet or necklace size?
You'll find a sizing guide on the product page. Most products have a 3.5 or 6.5 cm extendable chain, covering the entire standard wrist and neck measurement range. If you have any questions, please contact us and we'll help you find the perfect fit.

5. Can I request a personalized piece of jewelry?
Yes, we also create custom pieces. You can contact us directly through the "Contact" section or on social media to discuss your idea and receive a personalized quote.

6. How long will it take to receive my order?
Orders are processed within 1-2 business days and shipped via tracked courier. Delivery times to Italy are generally 2-5 business days.

7. Can I return or exchange a product?
Yes, we accept returns within 14 days of delivery, as long as the product is intact and unworn. To initiate a return request, contact us by email or via the "Returns & Refunds" page. Please read the relevant policy.

8. How can I contact you for assistance?
You can email us through the "Contact" section of the website or send us a direct message on Instagram. We respond within 24 hours on weekdays.

9. Do you offer gift wrapping?
Yes, each order is shipped in elegant DSCREAZIONI packaging with the option of adding a gift shopper bag.

10. Where can I follow you to stay up to date on the latest news?
Follow us on Instagram and Facebook to be the first to hear about new collections, special offers, and style inspiration.